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BSNL Customer Care Number: Helpline, Complaint and Toll-Free Number
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Updated BSNL customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers...

 

BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state-owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide. With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.

Also Read: Vodafone Customer Care Number

BSNL Toll-Free Numbers

BSNL Service Toll-free numbers
Landline – Other Mobile Network 1800 345 1500 
WLL / CDMA 1800 180 1502 
GSM Post-Paid / Prepaid 1800 180 1503 
Broadband Complaint Booking 1800 345 1504 
BSNL – For MPLS & Other Data Services 1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre 18004257007
DND from Landline / Mobile 1909

LandLine

Details Contact
From BSNL mobile or Landline 1500
From other operator mobile or Landline 1800-345-1500

GSM Postpaid / Prepaid:

Call for GSM/Prepaid Contact
From BSNL mobile or Landline 1503
From other operator mobile or Landline 1800-180-1503

Broadband

Call for Broadband detail Contact
From BSNL mobile or Landline 1504
From other operator mobile or Landline 1800-345-1504

WLL / CDMA

Call for WLL/CDMA Contact
from BSNL mobile or Landline 1502
from other operator mobile or Landline 1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No 18004257007
SMS Short Code For BSNL – 57007
SMS Other Operators 9482157007
Email Id ebenquiry@bsnl.co.in
Leased Line Call Centre 1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in

Also Read: Airtel Customer Care Number

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State Names BSNL Customer Care number
Andaman & Nicobar 03192-233800
Andhra Pradesh 040-23201212
Assam 0361-2736394
Bihar 0612-2205900
Chhattisgarh 0771-2229300
Gujarat  079-26481366
Himachal Pradesh  0177-2628880
Calcutta 033-22438000
Jharkhand  0651-2208800
Haryana  0171-2602700
Jammu & Kashmir  0191-2477222/0191-2477789
Karnataka  080-25555111/080-22865300
Kerala 0471-2306600
Madhya Pradesh  0755-2570700
Maharashtra  022-26619001
Odisha  0674-2535399

Sate-Wise Customer Care Email ID

State BSNL Customer Care email ID
Andaman & Nicobar cgm_an@bsnl.co.in
Andhra Pradesh pg_ap_gmo@bsnl.co.in
Assam gmadmin_assam@bsnl.co.in
Bihar gmo_bihar@bsnl.co.in
Chhattisgarh suseelagopi.sg@gmail.com
Gujarat  gmnwocfa@gmail.com
Himachal Pradesh  app_auth_hp@bsnl.co.in
Calcutta gmsmctd@bsnl.co.in
Jharkhand  gmcfajkd@gmail.com
Haryana  gm_cfa_hr@bsnl.co.in
Jammu & Kashmir  gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka  appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Kerala gmhrkerala@gmail.com
Madhya Pradesh  gm_regulation@bsnl.co.in
Maharashtra  gmnwocfa@bsnl.co.in
North East  gmhrne1@gmail.com
Odisha  gmcfaor@gmail.com

Conclusion

BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.

FAQs

1. How can I call BSNL customer care?

You can call Customer Care no. in following ways:
For Landline or Broadband call – 1800-345-1500.
For GSM Postpaid / Prepaid call – 1800-180-1503.
For WLL / CDMA call – 1800-180-1502.

2. How can I complain to BSNL?

There are many ways to contact BSNL for complain. Call 198, 1500/1/3, this toll free numbers can be accessed from BSNL. You can also reach BSNL by visiting their website. You can drop a complaint by filling a form. 

3. How can I check my BSNL complaint status?

Customers can check the status of complaints in IVRS by dialing the complaint booking number or 198 from any BSNL. Many circles are providing SMS alerts also.

4. Are there different BSNL Postpaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the regular BSNL Customer Care numbers for any post-paid queries.

5. Are there different BSNL Prepaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.

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