Recent News and Updates:
Customer Experience (CX) Toolkit
Rachel Flagg | June 29, 2021
Customer experience is defined as the sum of all experiences a customer has with your organization. Since the government is often a sole-source service provider (e.g., there's only one place to pay taxes, or get a driver's license), CX is even more important in the public sector than in other organizations.
View the updated toolkit intended to help government agencies improve how we deliver services and information to the public.
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Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy
Ammie Farraj-Feijoo | July 7, 2021
Join Digital.gov's Web Managers Community on July 15, 2021 as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
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This month, learn about improving government - being a voice for change and innovation. Innovating Across Highly-Regulated Industries and the Federal Government 3 Things You Should Know About the Federal RPA Use Case Inventory Get your Idea Funded Through GSA's 10x Program Challenge and Prize Spotlight Chat with National Institute of Standards and Technology (NIST) Positioning Yourself as a Plain Language Editor Accessible Digital Content: Tips and Tricks
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